PFWCA UK Complaints Policy
1. Purpose
To ensure complaints are handled fairly and transparently.
2. How to Complain
Complaints can be made via:
Email
Phone
In writing
3. Process
Acknowledge within 5 working days
Investigate
Respond within 14–28 days
4. Escalation
If unresolved, complaints may be escalated to trustees.
5. Confidentiality
All complaints handled sensitively and confidentially.